Frequently Asked Questions
Everything you need to know about our bespoke embroidery services.
What is the typical turnaround time for custom orders?
Standard custom orders are processed and embroidered within 5-7 business days. Shipping times vary by location, but you will receive a tracking link as soon as your order departs our studio.
Can I provide my own design for embroidery?
Yes, we offer custom digitization services. You can upload your high-resolution artwork (JPG, PNG, or PDF) directly on the product page, and our designers will convert it into a stitch-ready format.
What types of fabrics can you embroider on?
We specialize in high-quality cotton, linen, denim, and canvas. If you have a specific fabric in mind, please check the product description or contact our support team to ensure the best embroidery results.
How should I care for my embroidered items?
To maintain the integrity of the stitching, we recommend machine washing on a cold, gentle cycle and hanging to dry. If ironing is necessary, iron on the reverse side of the embroidery.
What is your return policy for personalized products?
Due to the custom nature of our embroidered goods, we cannot accept returns unless the item is defective or there was an error on our part. Please double-check your spelling and design choices before finalizing your order.
Do you offer bulk discounts for corporate or event orders?
Absolutely! We offer tiered pricing for orders of 12 items or more. Please reach out via our contact page with your project details for a custom quote.